Digital Employees for companies that serve customers in Brazil
XMACNA is a Brazilian applied AI company based in Belo Horizonte (MG). We build Digital Employees: AI agents that serve your customers on WhatsApp, look up and record information in the systems connected during implementation, and hand over to a person on your team whatever needs a human.
How it works day to day
An illustrative example, with the calendar and the CRM already integrated during implementation: on Friday at 21:40, a prospect replies to your ad on WhatsApp. The Digital Employee answers right away, understands the request, checks the calendar and books the next step. On Monday morning, the salesperson opens the CRM and finds the conversation summarized, the contact created and the stage updated. When something falls outside the rules, such as a complaint or a special request, the conversation goes to a person with the full history.
Hours
Your company's WhatsApp can answer at any hour; the human team works the hours the company sets. Because Brazil has more than one time zone, follow-up times, reminders and human service hours are part of the setup.
The systems you already use
There are pages showing how the Digital Employee works with systems common in Brazil: Bling, Omie, Sankhya, TOTVS, RD Station and VTEX. What it reads and writes in your account depends on the integration and the permissions configured during implementation.
Data
Data is kept in dedicated cloud infrastructure with controlled access. XMACNA complies with LGPD, Brazil's data protection law, and formalizes confidentiality in the contract (LGPD).
Results
XMACNA has +1500 Digital Employees. At Rede Supera, scheduled contacts doubled (+100%) compared with a control group from the same network. At Instituto Mix, recruitment reached 6x more visits. Each result belongs to that client and that process.
Before hiring, ask any vendor
- Does the agent speak in my brand's voice?
- Does it book into my real calendar?
- Does it log to my CRM or ERP?
- What does my team receive when the conversation goes to a person?
- Who has access to the data?
How to start
- Free assessment: seven questions, about two minutes. It shows where to start and a transparent estimate of the time your team could regain.
- Conversation with Hermes and the team: on WhatsApp, to cover your systems, your service rules and pricing.
- Pricing: a setup fee for the delivery and a usage-based monthly fee, with no per-seat license (pricing).
FAQ
Is XMACNA a Brazilian company?
Yes. A Brazilian applied AI company based in Belo Horizonte (MG), CNPJ 52.546.037/0001-13.
Does it work with my company's WhatsApp?
The Digital Employee serves customers on your company's WhatsApp; how your number is connected is defined during implementation.
Does it integrate with my system?
There are pages for common systems such as Bling, Omie, Sankhya, TOTVS, RD Station and VTEX. What applies to your account is agreed in the conversation with the team and configured during implementation.
How is data handled?
In dedicated cloud infrastructure with controlled access. XMACNA complies with LGPD and formalizes confidentiality in the contract.
How much does it cost?
A setup fee plus a usage-based monthly fee, with no per-seat license. The price for your case is discussed in the conversation with the team.