Serve exporters on WhatsApp, at any hour
Answers common questions about programs, applications and deadlines in plain language, and passes the case to a specialist when it needs analysis.
01 · Service
Sector · Exports
Exporting is conversation in several languages that cannot go cold
Exporting depends on a lot of conversation: with the importer who writes in English, the buyer who met the company at a business round, and the specialist who follows the company through its export plan. XMACNA places Digital Employees in this routine, with people responsible behind them, for both organizations that support exporters and companies that sell abroad.
Multiple languagesPortuguese, English and Spanish
No contact forgottenevery conversation is recorded
People stay in controlthe team decides, AI executes
For organizations that support exporters: serve more companies without losing track of them.
Export promotion agencies, such as ApexBrasil, and their partner hubs serve thousands of companies with lean technical teams. XMACNA's Digital Employees handle repetitive service and follow-up work, and pass to the specialist whatever needs a person.
Organize incoming companies
Asks the first questions about product, company size and export experience, then gives the specialist a ready summary before the first meeting.
02 · TriageFollow up with each company after the round or mission
Asks how buyer conversations went, reminds companies of next steps and records the outcome, so the team can see who moved forward and who needs help.
03 · Follow-upBring relevant studies and alerts to the right people
Turns studies, market alerts and calls for applications into short messages and sends them to companies in the right sector, with a link to the official source.
04 · InformationFor companies that export or want to start: reply quickly, in the buyer's language.
After the export plan and the trade fair, day-to-day work is conversation: replying to importers, sending catalogs, following up and gathering documents. That is where the Digital Employee works, under your team's control.
Reply to importers in English and Spanish
Serves buyers on WhatsApp and email in their language, with your company's information, and hands the negotiation to your team at the right time.
01 · ImportersMake first contact with buyers
Researches buyers in public sources, writes a first message for each one and records who replied.
02 · ProspectingKeep trade-fair and round contacts warm
Revisits every business card and meeting with a personalized message, recalls what was agreed and alerts the salesperson when the buyer replies.
03 · Post-fairHave catalogs and a website in multiple languages
Organizes products, technical sheets and the company presentation in Portuguese, English and Spanish, with human review.
04 · Catalog and websiteOrganize export paperwork
Builds checklists for what each shipment requires, follows up on pending documents and prepares drafts for your team or customs broker to review.
05 · DocumentsSummarize market data in plain language
Brings together what public, free tools already show about countries and products and delivers a summary for the company's decision-making.
06 · MarketWhat matters to know.
ApexBrasil already has IAra. What is the difference?+
ApexBrasil's IAra Global helps identify product codes, countries, tariffs and market data. XMACNA's Digital Employees work in a different part: the day-to-day conversation, such as serving, following up, replying to importers and recording what happened. One complements the other.
Does the AI talk to the importer on its own?+
It replies with what your team has agreed, in the buyer's language, and hands the conversation to a person when it concerns price, a contract or a decision. Everything is recorded in the Intelligent Dashboard.
Does this replace the customs broker or foreign-trade specialist?+
No. The Digital Employee handles routine work and organization; analysis, document review and decisions remain with professionals.
Where should I start?+
In a short conversation: tell us where your export routine gets stuck, and XMACNA will show how a Digital Employee would handle that point. Talk to Hermes on WhatsApp and see the AI serving live.
Keep exploring.
Talk to Hermes on WhatsApp.
Tell us where your export routine gets stuck, and XMACNA will show how a Digital Employee would handle that point.