The best alternative to Tallos is to stop just centralizing service on the team and start having someone who EXECUTES immediately. Tallos is a good multichannel center: it joins WhatsApp, Instagram, and Messenger in one inbox, with queue, CRM, and report. But centralizing the conversation doesn’t eliminate delays — someone on the team still has to open, read, and respond, and at 22h, on Sundays or peak times, the lead cools off waiting. Automation helps but follows a fixed flow: the moment the client goes off script, it stalls and returns to the human. XMACNA delivers a Digital Employee who EXECUTES: reads context, qualifies, schedules, and closes alone — only passing to human what needs a human.
Tallos centralizes the conversation. The Digital Employee resolves the conversation.
Client contacts via WhatsApp, voice, or active campaign.
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
It chooses the next action: reply, qualify, schedule, collect, or escalate.
The conversation turns into structured data, private notes, and updated opportunity.
Your team takes over when a human is needed, already with full context.
Tallos solves a real problem: taking service off multiple loose phones and WhatsApps and bringing it all into a single inbox, with queue, tags, CRM, and automation flow. But the centralized inbox still depends on a human agent to open, read, and respond — and the automation it builds only follows the planned script. The bottleneck doesn’t disappear, it just moves: it stops being "where is the conversation" and becomes "why does it still need someone available to answer the basics?". That’s where the comparison below comes in.
Centralizes conversation; team still opens, reads, and responds
Serves, qualifies, and resolves alone — human only when human needed
Depends on people online; off hours, lead waits
Answers immediately at 22h, on Sundays and peak times — no queue
Automation follows fixed flow and stalls off script
Interprets intent, decides next action, and EXECUTES
You build the flow and operate the center with your team
XMACNA operates for you; you monitor via the Intelligent Dashboard
You don’t migrate an inbox: you gain a new collaborator. In the free assessment, XMACNA assesses what your current service does, recreates operation with AI that truly decides, and activates the Digital Employee in the area that wastes the most time — without leaving any client unanswered during the change.
We see how service runs today in your multichannel inbox, where the lead cools off waiting for an answer, and which area — qualification, scheduling, follow-up — takes most team time. Without you building anything.
01 · assessmentWe train voice, rules, and process in the Digital Employee, integrate your CRM (HubSpot, Pipedrive, RD, or Salesforce), and Long-Term Memory starts storing each client’s history — no automation flow to maintain.
02 · TrainingThe Digital Employee takes over WhatsApp and the channels, answers and resolves immediately 24/7, and only passes to human what needs a human. Each conversation becomes a contact, stage, and note on the Intelligent Dashboard.
03 · DeployTallos centralizes your channels into one inbox and organizes the queue for the team to answer. XMACNA delivers a Digital Employee who answers, qualifies, schedules, and closes alone — only calls a human when a human is needed.
No. In the assessment, we assess your current service, integrate your CRM, and activate the Digital Employee without leaving you unattended during the change — and without you maintaining any automation flow.
Partly. Automation responds but follows a fixed flow: as soon as the customer leaves the script, it freezes and hands back to a human — who may not be online. The Digital Employee interprets the intention, decides the next action, and EXECUTES immediately, no script to follow.
No. Chatbot follows a fixed flow and freezes outside the menu. The Digital Employee understands text and audio, interprets the intention, and EXECUTES the right action on any channel, recording everything on the Intelligent Dashboard.
Yes. It absorbs the repetitive 24/7 and delivers to your team only what’s worth a person's time — with all the history at hand. At Rede Supera, there were +100% effective contacts vs. the control group.
to deliver extraordinary results in your Digital Employee.
Combining the best of each model for superior results.
Free assessment. In 30 days it is answering customers.
Still unsure where to start? Take the AI Assessment — 7 questions, 90 seconds, free.