Sector · Gym & Fitness

AI for gyms that retains before CANCELLATION

XMACNA's AI for gyms holds the member before cancellation occurs. You know the scene: the guy disappears for two weeks, no one notices, and cancellation happens in the app. Charging the monthly fee is not retention — those who retain see attendance drop, call on WhatsApp at the right time, and reschedule training. This Digital Employee EXECUTES retention alone, member by member, 24/7.

24/7no vacations, no days off
On the spotfaster than human
In 5 yearsAI is a basic requirement
From SDR to CRM

See how the magic happens.

Reactivate those who disappeared, fill the class schedule.

  1. 01 Message

    Client contacts via WhatsApp, voice, or active campaign.

  2. 02 Context

    The Digital Employee reads history, memory, and data from the Intelligent Dashboard.

  3. 03 Decision

    It chooses the next action: reply, qualify, schedule, collect, or escalate.

  4. 04 Record

    The conversation turns into structured data, private notes, and updated opportunity.

  5. 05 Control

    Your team takes over when a human is needed, already with full context.

The dropout you only see too late

You only find out they left when the cancellation drops.

The member doesn’t notify they will leave — they just stop showing up. When reception notices, it's already a cancellation request, and holding on to someone who has mentally given up is costly. The AI for gyms reverses this: reads attendance drop in your system, recognizes the member who cooled off and calls on WhatsApp before they decide to stop — at a moment when you can still bring them back.

Before

Member disappears and no one notices

After · XMACNA

Digital Employee detects attendance drop and reactivates

Before

Enrollment only at the counter

After · XMACNA

Digital Employee enrolls directly on WhatsApp

Before

Class with vacant spot

After · XMACNA

Digital Employee schedules training and physical evaluation

Before

Lead from ads replied in hours

After · XMACNA

Digital Employee replies in seconds

The member no one remembers exists

AI for gyms that remembers every member.

The member has paid you for a year and your gym treats them like a stranger — acquiring new people costs much more than keeping those already with you, but the old ones become just a number in the system. The Digital Employee remembers the plan, the goal, and the last time each trained, and uses that to truly converse: reactivates those who disappeared, reschedules training, books evaluations and even enrolls leads that arrive at 22h — all in your brand’s voice, with each step on the Intelligent Dashboard.

Enrollment on WhatsApp

Lead arrives from ads, storefront or referral. Digital Employee answers plan questions, shows prices and closes enrollment without lines at reception.

01 · CAPTURES

Member who disappeared

Crossing gym ERP attendance, the Digital Employee identifies who stopped training and pulls them back with a targeted message — before cancellation.

02 · REACTIVATES

Training and evaluation

Digital Employee schedules trial class, physical evaluation and re-evaluation. Confirms 1 day before and frees spot if member cancels.

03 · SCHEDULES
Frequently asked questions

What matters to know.

How does AI reactivate the member who stopped training?+

It reads attendance in your system, identifies who declined in frequency and calls on WhatsApp at the right time — remembering each member’s goal, not a generic mass message.

Does it integrate with my gym’s system?+

Yes. Native integration with your plans, attendance and billing system. The enrollment funnel stages map themselves, no typing needed.

I have a network with multiple locations. Does it work?+

Yes. Each location gets the right member by regional routing and everything flows into a single Intelligent Dashboard — one brand, one voice, across all stores.

How much does it cost and what is included?+

One-time setup + monthly fee per usage, no license per seat. Returns appear in retention: retaining members costs much less than acquiring new ones. The Intelligent Dashboard is included in the setup.

Do you already have proven results?+

Yes, with +600 Digital Employees in operation. At Rede Supera (education franchises), the Digital Employee doubled scheduled contacts — the same technology schedules training, evaluations and reactivates members in gyms.

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